When adding NC542ADX to NT Witness the device responds to the auto-discovery probe with only basic information. As a result, NX is unable to retrieve the complete device details and therefore does not recognise it as a multi-sensor camera and prompts that 4 licences are required for the 4 x camera streams
As shown in the screenshot below, the IPC is discovered as a single camera, which most likely corresponds to Channel 1. This is also why Channel 1 is marked as “Added” when you searched the device manually.
To work around this behaviour, please delete the single camera from the resource tree, disable auto-discovery, and then add the device manually. After doing so, all 4 channels should be added to the system correctly.
For the license, we have taken the necessary adjustments to ensure that it is fulfilled.
Please follow the steps as described below:
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(Remove the device from the system).
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Stop the mediaserver application
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Paste the resource_data.json file in the attachment at the following location:
For Windows:C:\Program Files\Network Optix\Nx Witness\MediaServer
For Linux:/opt/networkoptix/mediaserver/bin/
Download resource_data.json here (Extract from ZIp file) -
Now start the mediaserver application again.
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(Add the device again).
To stop and start the media server, please do it as follows:
For Windows:
Open the task manager, select tab ‘Services’ find the Mediaserver application, right-click and select; Stop or Start
For Linux:
Open the terminal (Ctrl+Alt+T) and enter the following command;
sudo systemctl stop networkoptix-mediaserver.service or
sudo systemctl start networkoptix-mediaserver.service
NX Witness will add these fixes to version 6.1.2